Privacy Policy

Please take a moment to review our company’s privacy policy.

Streamline Investigations, LLC’s (“Streamline Investigations”) privacy policy (“Privacy Policy”) has been developed by management to explain our commitments to ensuring confidential, personal, and user-information is protected. Streamline Investigations is a consumer reporting agency (CRA) as defined by the Federal Trade Commission (FTC), Fair Credit Reporting Act (FCRA), providing employers and individuals with background check information as permitted by law.

The phrases, “we,” “us,” “our,” “our staff” “management” or “Streamline Investigations,” as referred to in this privacy policy, describe Streamline Investigations, LLC company.

To help ensure compliance and remain current on applicable background screening rules and regulations, management has successfully completed training and coursework for the “FCRA Basic Certification” issued by the National Association of Professional Background Screeners (NAPBS).

The information set-forth in this Privacy Policy includes but is not limited to:

Throughout the background check process, it may be necessary to disclosure information an applicant provides to us to a third party in order to complete the request as permitted by law. Streamline Investigations periodically performs audit and exams activity logs related to our website to help maintain compliance and ensure no fraudulent activity. Such “personal information” is collected through our secured online app, and/or portal in connection with a background check application. By accessing and using Streamline Investigations websites, you consent to the collection and use of personal information as disclosed in this Privacy Policy.

Streamline Investigations will never ask clients with portal access for their password and will only provide user-information upon request i.e. username or password reset. Each user is responsible for ensuring the safety and protection of their login credentials including but not limited to their username and password.

Access and use of our portal is permissible for purposes only as required by law; this includes, but is not limited to the FTC, FCRA, and individual state laws. Streamline Investigations portal is not accessible to the general public, unless the user has obtained a unique login name, password, and been approval by our staff. The unauthorized and/or misuse of Streamline Investigations website and portal is strictly prohibited.

Our staff must receive the proper authorizations before processing a background check. This includes, but is not limited to applicant authorizations, disclosure, consent, and acknowledgment forms. Our staff provides educational information to clients regarding compliance, disclosures, pre-adverse and adverse action forms and further accompanying information and documentation upon request.

Background Check Authorization
Prior to beginning/processing a background check, we require authorization and consent from the applicant. The applicant may provide consent and authorization by:

  • Electronic Consent; or
  • Paper Consent.
  • Electronic Consent

The applicant must consent to transacting electronically, including receiving mandatory legal notices electronically. We use computer technology to ensure that documents signed electronically are not altered or changed after the applicant has submitted their information including recording the applicants IP address along with their electronic consent.

Streamline Investigations requires that applicants provide their SSN or user identification number. All information is encrypted and transmitted through our secure website. In order to use our website, the applicant must be responsible for an internet connected device at their own expense that is compatible with the minimum system requirements to access information below.

System Requirements to Access Information
To receive and view an electronic copy of the Communications, the applicant must meet the following software requirements:

  • Computer or other device which is capable of accessing the Internet; and
  • An Internet web browser which is capable of supporting 128-bit SSL encrypted communications, JavaScript, and cookies. Your system or device must have 128-bit SSL encryption software

System Requirements to Obtain Information
To retain a copy, the applicant must have a printer connected to their personal computer or other device or, otherwise, the ability to save a copy through use of the Adobe Acrobat® or a similar software.

Paper Consent
If the applicant prefers to print out and sign paper copy versions of the documents and return them in person or by mail to the company, they can withdraw to consenting or receiving communications electronically. If the applicant chooses to sign paper versions of the documents, this may cause a delay in the background check process.

Acknowledgement
The applicant must acknowledge receipt and certify that they have read and understand the necessary forms and documents including but not limited to:

  • Disclosure Regarding Background Investigation
  • A Summary of Your Rights Under the Fair Credit Reporting Act
  • Disclosure for Investigative Consumer Report
  • Acknowledgment and Authorization for Background Check
  • State and City Notices

Report Information
Streamline Investigations may obtain information about the applicant from a third party consumer reporting agency for employment purposes, or as required by law. Thus, maybe the subject of a “consumer report” which may include/contain information regarding the applicants:

  • Character, general reputation, personal characteristics, and/or mode of living;
  • Criminal history, social security verification, motor vehicle records (“driving records”)
  • Verification of education or employment history;
  • Or other background checks.

Streamline Investigations client may request an “investigative consumer report” the applicant from a third party consumer reporting agency, in connection with employment, application for employment, or as required by law. An “investigative consumer report” is a background report that includes information from personal interviews (except in California, where that term includes background reports with or without information obtained from personal interviews), reference check through personal interviews with sources such as your former employers and associates and other information sources.

Additionally, the investigative consumer report may contain information concerning the applicant’s character, general reputation, personal characteristics, mode of living, or income verification. The applicant may request more information about the nature and scope of an investigative consumer report, if any, by contacting us.

The applicant must authorize, without reservation, any law enforcement agency, administrator, state or federal agency, institution, school or university (public or private), information service bureau, employer, or insurance company to furnish any and all background information requested by Streamline Investigations, http://www.streamlineinvestigations.com and/or Company itself prior to commencement of the report by our staff.

The applicant has the right, upon written request made within a reasonable time, to request whether a consumer report has been generated and to request a copy of their report. If adverse action is taken resulting from information obtained, in whole or in part, from an investigative consumer report from a CRA, the applicant will have the option to receive a copy of the report from our staff.

If for some reason you believe Streamline Investigations has not adhered to these principles and/or policies, please notify us using the contact information below and we will do our best to determine and correct the problem promptly. Comments or questions regarding the content contain in this Privacy Policy, or to request a copy, please see our contact information below.

Please Send All Correspondence Related to this Privacy Policy to:
Streamline Investigations, LLC
30W250 Butterfield Road, Unit #309
Warrenville, Illinois 60555
Attn. Privacy Policy

Email: support@streamlinechicago.com
P: 844-482-8762/F: 844-445-7607

This Privacy Policy was effective as of January 24, 2017
The information contained within this Privacy Policy is subject to change by Streamline Investigations, and if revised, our staff will provide notice to users of any changes.

Connect with Us

Email: support@streamlinechicago.com

Telephone: +1 844 482 8762
Fax: +1 844 445 7607

Business Hours:
8:30 a.m. to 4:30 p.m. CST

Find Us

30W250 Butterfield Rd. Warrenville, Illinois 60555

Streamline Investigations Headquarters